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| WHAT DOES THE WORD SUBSCRIPTION MEAN? HOW DOES A SUBSCRIPTION WORK? |
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| RATHER THAN SELLING PRODUCTS INDIVIDUALLY, A SUBSCRIPTION SELLS PERIODIC( MONTHLY OR YEARLY OR SEASONAL) USE OR ACCESS TO A PRODUCT OR SERVICE. |
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| RENEWAL OF SUBSCRIPTION TO THE CONATACT LIST IS PERIODIC AND ACTIVATED AUTOMATICALLY SO THAT THE COST OF A NEW PERIOD (IN OUR CASE THE PERIOD IS ONE MONTH) IS AUTOMATICALLY PAID FOR BY A PRE_AUTHORIZED CHARGE TO A CREDIT CARD. |
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| WHERE ARE THE LISTS I JUST SUBSCRIBED TO? |
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| WE DO NOT GIVE A LIST. WE GIVE YOU ACCESS TO OUR DATABASE OF CONTACT INFORMATION FOR PEOPLE IN THE FASHION AND BEAUTY INDUSTRY. YOU MUST SEARCH OUR DATABASE TO FIND THE INFORMATION YOU ARE LOOKING FOR. SEE FOR HELP WITH KEYWORDS. |
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| HOW DO I CHANGE THE CREDIT CARD MY ACCOUNT IS BILLED TO? |
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| IF YOU WISH TO CHANGE YOUR CREDIT CARD INFORMATION PLEASE USE THE "EDIT BILLING DETAILS" LINK ON YOUR "MY ACCOUNT" PAGE OR IF YOU HAVE RECEIVED AN EMAIL FROM US NOTIFYING YOU THAT YOUR CARD COULD NOT BE PROCESSED,PLEASE |
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| HOW DO I MAKE A PAYMENT? |
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| IF YOU ARE ALREADY A SUBSCRIBER TO THE CONTACT LIST, YOUR ACCOUNT WILL AUTOMATICALLY BE BILLED MONTHLY USING THE CREDIT CARD YOU HAVE ON FILE WITH US. IF YOU WOULD LIKE TO UPDATE OR CHANGE YOUR METHOD OF PAYMENT LOG ON TO YOUR ACCOUNT AND UPDATE YOUR BILLING INFORMATION, OR FOR HELP. |
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| WHAT IS THE BILLING CYCLE? |
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| YOUR ACCOUNT WILL BE BILLED EVERY 30 DAYS. |
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| HOW DO I CANCEL MY SUBSCRIPTION? |
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| PLEASE AT ANY OF OUR EMAIL ADDRESS TO CANCEL YOUR SUBSCRIPTION. IF YOU DO NOT RECEIVE AN EMAIL FROM US WITH A CANCELLATION CONFIRMATION NUMBER WITHIN 24 HOURS WE DID NOT RECEIVE YOUR EMAIL. YOU ARE RESPONSIBLE TO RE-SEND THE EMAIL UNTIL WE RESPOND. |
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| I JUST SUBSCRIBED, HOW DO I SIGN IN TO THE CONTACT LIST? |
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| BY CLICKING ON THE LINK IN THE UPPER RIGHT HAND CORNER LABELED "SIGN IN". ON THE NEXT PAGE YOU MUST TYPE IN THE EMAIL ADDRESS AND PASSWORD THAT YOU CHOSE WHEN SUBSCRIBING. IF YOU FORGOT YOUR PASSWORD CLICK "EMAIL ME MY PASSWORD HINT". YOU WILL RECEIVE AN EMAIL WITH THE PASSWORD HINT THAT YOU CHOSE WHEN SUBSCRIBING. |
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| HOW DO I SEARCH FOR A CONTACT? |
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| YOU MAY START YOUR SEARCH FOR A CONTACT BY TYPING A KEYWORD INTO THE APPROPRIATE FIELD: COMPANY, JOB TITLE, FIRST NAME, LAST NAME, STATE, AND COUNTRY. PLEASE SEE FOR TIPS ON SEARCHING A SPECIFIC LIST. THEN PRESS 'SEARCH'. YOU WILL NEED TO SCROLL DOWN THE PAGE FOR A LIST OF RELEVANT RESULTS. IF YOU RECEIVE 0 RESULTS YOU MAY HAVE TO CHANGE YOUR SEARCH WORDS OR WE MIGHT NOT HAVE THAT CONTACT IN OUR DATABASE. IF THIS IS THE CASE PLEASE CONTACT THE CONTACT CONCIERGE AND LET THEM KNOW THE CONTACT YOU ARE LOOKING FOR. THEY WILL GET BACK TO YOU WITHIN 24 HOURS WITH THE CONTACT INFORMATION. |
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| I CAN'T FIND THE CONTACT I'M LOOKING FOR IN YOUR LIST OR THE CONTACT I FOUND IS OUTDATED, CAN YOU HELP? |
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| WITH MANY TENS OF THOUSANDS OF CONTACTS STORED IN OUR LISTS, WE CANNOT GUARANTEE THAT EVERY CONTACT IS UPDATED AT ALL TIMES. TO ENSURE THAT YOU FIND WHAT YOU ARE LOOKING FOR, OUR CONTACT CONCIERGE SERVICE IS HERE TO HELP. SUBSCRIBERS MAY EMAIL OUR CONCIERGE DEPARTMENT AND OUR RESEARCHERS WILL GO TO WORK TO GET YOU THE INFORMATION YOU REQUIRE. MOST INFORMATION WILL BE RETURNED TO YOU WITHIN 24-48 HOURS. CELEBRITY STYLIST CONTACT INFORMATION MAY TAKE LONGER*. THIS SERVICE IS AVAILABLE ONLY TO CONTACT LIST SUBSCRIBERS. WE ARE ONLY ABLE TO HELP YOU FIND CONTACT INFORMATION THAT RELATES TO THE LISTS YOU ARE CURRENTLY SUBSCRIBED TO (FOR INSTANCE, WE ARE ABLE TO HELP YOU FIND AN UPDATE FOR AN ACCESSORY EDITOR CONTACT ONLY IF YOU ARE SUBSCRIBED TO THE ACCESSORIES EDITORS LIST). *NOTE: WE RESPECT THE RIGHT OF THE STYLIST TO ONLY POST CONTACT INFORMATION THAT THEY APPROVE. THIS CONTACT INFORMATION IS THE WAY THE STYLIST PREFERS TO BE CONTACTED. |
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| WHY HAVE I REACHED A PAGE THAT SAYS SEARCH LIMIT? |
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| DUE TO INCREASED SECURITY AND THE POTENTIAL FOR THEFT, WE HAVE LIMITED CONTACT VIEWS TO 70 PER DAY PER SUBSCRIBED USER. THIS POLICY KEEPS ACCOUNTS FROM BEING SHARED BY MULTIPLE USERS AND ALSO PROTECTS OUR BUSINESS FROM THEFT. WE DO OFFER COMPANY ACCOUNTS THAT ALLOW FOR 1000 CONTACT VIEWS PER DAY. THE COST IS $395/MONTH AND YOU ARE ALLOWED UP TO 10 EMPLOYEES. |
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| WHAT IS MY CONTACT LIST? |
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| MY CONTACT LIST IS A PLACE TO STORE THE CONTACTS THAT ARE MOST IMPORTANT TO YOU. YOU MAY SAVE THE CONTACTS FROM OUR DATABASE TO A MY CONTACT LIST AND VIEW IT WHENEVER YOU NEED TO WITHOUT USING ONE OF YOUR 70 VIEWS PER DAY. YOU MAY ALSO UPLOAD YOUR OWN CONTACT TO BETTER ORGANIZE EVERYONE IN ONE PLACE. WE WILL NOT TOUCH YOUR PERSONAL CONTACTS THAT YOU UPLOAD, AND OUR RESEARCHERS WILL NOT UPDATE THEM. THE WILL BE LISTED UNDER 'PERSONAL CONTACT' IN YOUR LIST. |
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| HOW DO I CREATE A NEW PROJECT? |
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| TO CREATE A NEW PROJECT YOU MUST GO THOUGH THE STEPS OF NAMING THE PROJECT, GIVING A DESCRIPTION, START AND END DATE. FROM THERE YOU WILL HAVE THE ABILITY TO ADD TASKS, CONTACTS, NOTES, RSVP LISTS, PRESS LISTS, VIEW YOUR CALENDAR, PRINT MAILING LABELS, DOWNLOAD LISTS, AND SAVE IMPORTANT EMAILS THAT RELATE TO THAT PROJECT. |
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| HOW DO I CREATE A NEW EVENT IN MY CALENDAR? |
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| BY CLICKING ON CALENDAR UNDER THE MY CONTACT LIST TAB YOU WILL BE ABLE TO VIEW YOUR CALENDAR BY DAY, WEEK, MONTH OR YEAR. TO ADD A NEW EVENT YOU MUST FILL IN THE APPROPRIATE BOXES AND PRESS "ADD EVENT". |
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| THIS SOUNDS AMAZING! WHAT'S THE CATCH? |
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| NO CATCH. BUT PLEASE DO READ OUR . THESE ARE VERY IMPORTANT TO UNDERSTAND BECAUSE ONCE YOU ACCEPT THE TERMS AND CONDITIONS IN THE SUBSCRIBE PROCESS IT ACTS AS YOUR ELECTRONIC SIGNATURE AND YOU WILL BE HELD TO ITS AGREEMENTS. |
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| PLEASE BY EMAIL IF YOU HAVE ANY QUESTIONS OR PROBLEMS WHILE USING THE SITE! WE PREFER TO MANAGE ALL CONVERSATION WITH USERS VIA EMAIL. |
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